Privacy Policy
Date of publication - 9 June 2017

About facevalue's privacy policy

This policy states that facevalue collects information about its users and visitors to our website. Privacy and specifically data protection are dealt with in detail in our Global Data Protection Policy.

facevalue collects, uses, shares, and safeguards your information when you use our mobile application and website or any other online products and services that link to this privacy policy. By using our services you are agreeing to this privacy policy. We may change this privacy policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, provide you with additional notice (such as adding a statement to our homepage or sending you a push notification via our mobile application or an email).

What are personal details?

Personal details contain information about you, for example, your name, telephone number, date of birth, physical, e-mail or IP address. We may ask you for this type of information when you fill in a form on our website, for example. When you use online banking, facevalue saves your personal details as well. facevalue also collects information regarding your use of the website and may use cookies, for example.

facevalue saves and uses personal details only for very carefully selected purposes. You can read these in our Global Data Protection Policy.

What is a cookie?

A cookie is a small text file that facevalue makes available to your internet browser. The cookie enables the tracking of surfing behaviour for the pages that you visit. The cookie also enables use of online banking and quick and efficient surfing of the website.


A cookie is a small text file that is sent automatically to your browser via a website. This way it becomes possible to save your settings. This can be very useful, for example for online banking. The cookie ensures that your bank account number and card number are saved on the login page, meaning that you do not need to fill them in every time you visit the website.

Using cookies, facevalue (or other service providers carefully selected by facevalue) can also gather and analyse information regarding the use of the website. For instance, the domain name, the number of hits, pages visited, sites visited before/after and the length of time spent on the site. We use this information to make alterations to our website and to provide you with relevant information. Cookies are also used to help you via the chat function on certain web pages.

Your right to reject cookies: how do you do that?

You can adjust the settings of your browser in such a way that it rejects all cookies. You can also adjust the settings of your browser in such a way that it only allows those cookies which are absolutely necessary for the proper functioning of facevalue's secure internet services, such as online banking.

Our Support centre can help you adjust the settings of your browser.

Remember that you might not be able to use facevalue's secure internet services if you have adjusted the settings of your browser in such a way that it rejects all cookies as this means that you also reject the cookies that are required to be able to use these services.

How can I disable cookies?

All cookies on your computer can be disabled. You can do this by changing your internet browser settings so it rejects all cookies. Please note: this may mean that some services will not function properly on your computer. You might not be able to use facevalue's online banking.

You can also choose not to disable all cookies, for example, those required for online banking. You can contact Support and we will explain how you can disable only the cookies you do not want.

I do not want to receive any more personal offers from facevalue, how do I unsubscribe?

If you do not wish facevalue to send any more personal offers, then please contact us by sending an email to support@facevalue-global.com

You can also unsubscribe online or by post:

Koos Postemalaan 2,
Hilversum, 1217 ZC,
The Netherlands

facevalue's mobile applications

You will be asked by your device's operating system and/or our mobile application to give consent to be granted access to your microphone, camera, photo's, contacts, location services, push notifications and acceptance of incoming network connections.

You might also be asked for permission to be granted access to information shared by social media accounts, which you can manually configure on your device, or computer.

You will be required to accept facevalue's General Conditions, which includes consent to provide facevalue with a sample of your signature as well as biometric measurements including voice and facial samples. facevalue uses these measurements to ensure secure access to your account and to authenticate transactions.

In order to benefit from facevalue's bluetooth based technology such as bluetooth low energy beacons, your device's bluetooth has to be switched on. You can manually switch off bluetooth after the session has been completed if you so wish, but we recommend keeping it switched on at all times.

facevalue's mobile application permits you to share information created in our application with third-party mobile applications to use at your own discretion. Examples include exporting your account number, or statement and sharing the data by email, messenger, or exporting data such as a contact's information card to another application.

Should you elect to restrict access to some of the features listed above, the facevalue mobile application might not work properly, or allow you secure, authenticated access to your facevalue user profile.

Is there anything else you should know?

In order to guarantee the security of facevalue and the banking sector, facevalue performs open source research about our users and their associates to ensure that facevalue remains a secure network of reputable and known users.

To ensure adherence to our internal compliance rules, we also collect information such as the time, amount, currency, location, and other details about the parties involved in your transactions and send you contextual valid information or reminders about your account and our products and services.

facevalue also uses warning systems to detect and monitor potential fraudulent transactions and users. This system enables facevalue to check if someone has committed or attempted to commit fraud in the past or if they form, in any other way, a risk to the security of facevalue or its users.