If you forgot your password, at the login screen, click on the forgot password link, enter your email address in the form provided.
A one time pin will be sent to your email address. Enter the one time pin (OTP) into the form provided and click verify.
An authentication message will be sent to your mobile device registered with facevalue. Accept the request on the device.
You can now set a new password and click on the 'change password' button when you are done.